Shipping & Returns

Return & Refund Policy

At Kosmic Tea, your health, safety, and product integrity are our highest priorities. Due to legal regulations and the consumable nature of our products, all sales are final.

We are unable to accept returns, exchanges, or issue refunds once an order has been processed and shipped. This policy helps us maintain the highest quality standards and ensures that every customer receives products that are safe, fresh, and handled with care.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [insert your customer service email]. Be sure to include your order number and clear photos of the item and packaging so our team can review the issue promptly.

Once approved, we will gladly send a replacement at no additional cost.

Order Accuracy
Please review your order carefully before completing your purchase, including your shipping address and selected items, as we cannot make changes once an order has been submitted.

By completing a purchase with Kosmic Tea, you acknowledge and agree to this policy.

We appreciate your understanding and thank you for supporting our commitment to quality, safety, and an exceptional tea experience.

Shipping & Handling

At Kosmic Tea, our goal is to deliver your tea in the quickest most economical way possible. Standard delivery is shipped via USPS.

Please allow 2-5 Business days (not weekends or Holidays) for order to be prepared before shipped out. Shipping may take 3-8 business days. Delays can occur based on the availability of herbs, you will be notified prior to order being prepared.