Shipping & Returns
Refunds & Exchanges
Kosmic Tea takes pride in our hand crafted tea,however we understand that our customers satisfaction is important. If you are not 100% satisfied with your tea, or there is a problem with your order, Please contact us at Kosmictea@outlook.com or 832-408-1672 within 30 days of delivery and we will arrange for the return of your order. As a necessary health and agriculture precaution, the item must be returned in original condition, you will be responsible for shipping & Handling.
To Return for refund, Please include the order number and tell us your reason for return.
Address Returns to:
Attn: Product return
P.O. Box 4414
Dallas, Tx 75208
We will be happy to refund the shipping cost if the return is the result of our error.Your return will be processed upon receipt of your package.
Shipping & Handling
At Kosmic Tea, our goal is to deliver your tea in the quickest most economical way possible. Standard delivery is shipped via USPS.
Please allow 2-5 Business days (not weekends or Holidays) for order to be prepared before shipped out. Shipping may take 3-8 business days. Delays can occur based on the availability of herbs, you will be notified prior to order being prepared.