Terms & Conditions
Use of the website
1.1. By using this website you confirm that all the information that you provide when you place an order and / or when you open an account with KOSMIC TEA is true and accurate and that you will update such information.
1.2. You agree that when using the website and you go ordering products, you must:
- use this website only for lawful purposes;
- do not use the website in a way that might encourage, or through use of which could lead to the commission of criminal activities;
- do not access or attempt to access the accounts of other users;
- do not use this website in any manner that infringes the rights of others or which restricts or impedes the use of this website by any other person;
- comply with the provisions of Article 11 hereof (Intellectual Property Rights);
- you refrain from knowingly or negligently introducing viruses, trojans, worms, or other harmful materials on the website or our servers, and
- refrain from committing or attempting to commit any intrusion into the security measures of the website, and to attack the servers of the website by a cyber attack by a denial of service or a massive cyber attack by a denial of service.
1.3. KOSMIC TEA reserves the right to remove any material or message that you have posted on the website and as well as suspend, restrict or terminate your access to the website, at our sole discretion and at any time, without prior notice, if sufficient reason to believe that a breach of these terms has occurred.
1.4. KOSMIC TEA reserves the right to take appropriate action against you to defend its rights or those of any other person.
1.5. When using the website you place an order with KOSMIC TEA, your personal information may be processed and stored by KOSMIC TEA.
Conditions of sale and purchase
Description of products and services
2.1. KOSMIC TEA has taken reasonable precautions to ensure that prices shown on the website are correct and that all products have been described correctly. However, when ordering products on the website, please note that:
- weights, measures, sizes and capacities indicated on the website are given as approximate;
- Packaging may differ from that shown on the website;
- While we ensure that all products correspond to their description on the website, changes in manufacturing processes, configurations of your screen and hardware can affect tissues and product designs, which means that the products delivered may show slight differences in their appearance over the presentation of the website;
- all products of KOSMIC TEA are subject to availability, which means it may be we are not always able to fulfill your order. We will inform you as soon as possible if the product you ordered is not available and, with your permission, we will offer you another product of equal or higher quality and a similar value;
- We will not process your order if a significant error was committed in description / product (s), as detailed on the website
Open an account and place an order
3.1. When you place an order with us, you can choose to place your order using the "guest checkout" or opening an account with us.
3.3. When you register for an account, it may be that we provide you with passwords and / or we may ask you to use passwords or other means to allow you to access certain sections of the website and / or to ensure the security of your account, such as the My Account section ("My Account") on the website. You are responsible for maintaining the confidentiality of your password and your account information.
3.5. In case of problems in the processing of your order, please contact us at Kosmictea@outlook.com.
Acceptance of your order
3.6. Please note that all orders you place constitute an offer to purchase and are subject to our acceptance.
3.7. We may, in our sole discretion, decline your order for any reason, without liability to you. Please find below non-exhaustive examples of cases in which we may refuse your order:
- products listed on the website but are not available, are presented at an incorrect price or are not properly described;
- KOSMIC TEA is unable to obtain authorization for your payment or
- information relating to the delivery address that has been entered are incorrect / inaccurate.
- Shipping restrictions apply to specific products.
3.8. Before submitting your order, you can review the list of all products in order to verify the total price of your order and view the items in your shopping cart. You can then correct any mistake and indicate any rebate applies to products before submitting the order.
3.9. You will be asked to enter information about delivery before confirming your order. Once you have confirmed your order, you will be asked to enter information about your payment method. This process is explained in more detail in Article 4.
3.10. Please note that completion of the purchase process online does not constitute acceptance of your order by us. Our acceptance of your order will take place only when we receive your payment shortly before delivery or before the commencement of performance of the service that you have ordered.
3.11. When you provide your e-mail address after entering the information about your payment, you will receive an email notification confirming that KOSMIC TEA has received your order ("Confirmation Email"). Please note that this Email confirmation does not constitute our acceptance of your Order. This confirmation email will contain an order number, details of the products you have ordered from KOSMIC TEA and information delivery.
3.12. All products that you order on the website remain the property of KOSMIC TEA until delivery to the address indicated.
3.13. All risks associated with the products you order (including risk of loss and / or damage to the products) will be transferred at the time of delivery to the delivery address stated in your order, or in cases of special mention in a safe place as you have indicated. If you have specified a delivery to another address, all product risks will be transferred as soon as the goods have been delivered in a safe place.
3.14. If KOSMIC TEA is not able to provide you with the products you have ordered, we will not process your order. We will inform you in writing (including by electronic mail) and, if you have already paid for the products, we will refund you in full as soon as possible, with the understanding that reimbursement will be made at the latest within 30 days from the date of cancellation of your order.
4.1. During the order process, you will be asked to enter and complete the information about your payment method. All mandatory fields will be marked and must be completed. You will not be able to accept your order if this information has not been entered.
4.3. You confirm that all payments will be made by you on your own credit card / debit card.
4.4. We do accept not cash, cheques or payments by phone.
4. 5. KOSMIC TEA reserves the right to charge you for any damages, without exception, suffered by (or any other undesirable interaction with) any product which is the subject of an unpaid order in the case where the damage results from action or inaction on your part to take appropriate measures to products.
5.1. KOSMIC TEA will do its best to ensure that all information on the prices listed on the website is correct and updated. It may, however, errors do occur from time to time. In case of error, and if a product has not been shown at the right price, KOSMIC TEA has the right not to accept your order as explained in section 3.4 above. KOSMIC TEA is under no obligation to provide or deliver any product whose price is incorrect if KOSMIC TEA has not received payment from you and if payment has not been processed.
5.2. Currently KOSMIC TEA is not registered for VAT and no VAT is applicable to any of the prices quoted. The prices do not include the additional costs of any delivery.
5.3. The total cost of delivery will be shown on the payment screen and in your confirmation e-mail.
5.4. Occasionally, specific products listed on the website will be promotions and / or discounts. Promotions and discounts are subject to additional conditions. To avoid confusion and to understand our promotions and / or our discounts, we suggest you read the additional requirements, if any, on the page of the product concerned.
5.5. KOSMIC TEA reserves the right to modify the price of any product listed on the website at any time and without prior notice to you. You will not be charged retroactively and, similarly, any price change will not be applied retroactively to products you have already ordered and for which KOSMIC TEA has received payment.